This analysis delves into the textual feedback provided by paramedic crews, focusing on their perspectives and suggestions regarding various aspects of ambulance services. It encompasses their views on several topics, including:
The ease of accessing GPs through non-public numbers
The support services needed to avoid unnecessary admissions to Emergency Departments (EDs)
The likelihood of recommending OPAL+ to colleagues
Their experiences with Patient Services on DoS
The involvement of Senior Clinicians in on-scene discussions
The choices for clinical support during incidents
Ideas for reducing handover delays
The use of Same Day Emergency Care (SDEC) Services
The responses were categorized into several common themes for high-level analysis of feedback from paramedic crews and to facilitate visualization. Details of the categorization process are available in the data tab.
The most frequently used words were identified by splitting the responses into root words, following the removal of stop words, punctuation, and noise, and by applying lemmatization using natural language processing techniques. Care must be taken to consider the context in which the words appear when analyzing their frequency. Therefore, this word frequency analysis should be viewed in conjunction with the common themes identified in the respondents’ answers.
The most frequent unigrams, which are single words that appear most often in the respondents’ feedback, were identified, as were the most frequent bigrams, which are combinations of two words that appear most frequently in the feedback.